68% cost reduction, 50% capacity increase: The impact of AI-powered speech recognition in Cyprus EdTech
Industry: EdTech Business Process: Quality Assessment Country: Cyprus Year: 2022
Challenge: The reliance on a third-party solution for automated service quality assessment proved to be expensive. The company sought to develop its own in-house solution to significantly reduce costs without compromising quality standards.
Solution: - In-house innovation: an automatic speech recognition (ASR) system was meticulously developed and tailored to meet the specific needs of the quality department.
Business Results: - Cost efficiency: implementing the proprietary audio recognition system in quality assessment processes led to a remarkable 68% reduction in costs. - Increased capacity: the system enabled a substantial 50% increase in the number of recordings checked, allowing for broader quality assurance coverage.