Beyond 24/7 support: AI chatbot offers personalized care for parents
Industry: HealthTech/Wellbeing Business Process: Support Country: Portugal Year: 2024
Challenge: Parents of children with neuro-special needs frequently seek reliable information about their child's development. Inaccurate information is prevalent online, and providing 24/7, evidence-based support is costly for a startup.
Solution:
AI-Driven Chatbot: An advanced chatbot was developed using Chat GPT and RAG technology. This intelligent tool provides parents with accurate, scientifically-backed answers to their questions, bridging the gap between concerns and trusted information. In addition, the chatbot proactively offers consultation bookings with neuropsychologists, adding a valuable layer of personalized support.
Business Results:
Instant Support Success: In the first month, the chatbot processed 600 requests, meeting the users' need for 24/7 support.
Automated Lead Generation: A sales funnel for booking consultations through the chatbot has been implemented, providing an additional influx of clients every month.