Employ AI cases

Chat-bot that can sell

Industry: E-commerce
Business Process: Sales
Country: USA
Year: 2024

Challenge: Upselling is a complex and delicate task for both humans and especially for chatbots. When a chatbot is involved in sales, upselling usually drops.

Solution:
  • A virtual environment has been created to simulate various cases and options for upselling (playground);
  • A complex chatbot based on LLM has been trained using advanced reinforcement learning methods and self-learning through the interaction of LLM agents in a virtual environment.
Business results:

  • Upselling Boost: The first experiments showed a 15% increase in upselling compared to standard chatbots.
  • Long-Term Impact Assessment: A/B testing is currently underway to assess the long-term impact of the chatbot on sales and customer retention.

Technology Stack: LLM, RL
Custom AI solutions Sales